> ## Documentation Index
> Fetch the complete documentation index at: https://doc.call24x7.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrations

> Integrate Call24x7.AI with your existing tools and workflows

## Overview

Call24x7.AI can be integrated with a wide variety of tools and platforms to automate workflows and sync data. This guide covers common integration patterns and examples.

## Integration Methods

### REST API

The primary integration method is through our REST API:

* **Direct API calls**: Make HTTP requests to Call24x7.AI endpoints
* **SDKs**: Use language-specific SDKs (when available)
* **Webhooks**: Receive call completion notifications

### No-Code Platforms

Integrate without writing code:

* **Zapier**: Connect Call24x7.AI with 5000+ apps
* **Make.com**: Build complex automation workflows
* See the [No-Code Integration Guide](/no-code) for details

## Common Integrations

### CRM Integration

Sync call data with your CRM:

<CodeGroup>
  ```javascript Example: Salesforce theme={null}
  // After call completes via webhook
  app.post('/webhooks/call-complete', async (req, res) => {
    const { to_phone_number, output_parameters } = req.body;
    const data = JSON.parse(output_parameters || '{}');
    
    // Update Salesforce contact
    await salesforce.updateContact(to_phone_number, {
      LastCallDate: new Date(),
      AppointmentScheduled: data.appointment_scheduled,
      CallNotes: data.notes
    });
    
    res.status(200).json({ received: true });
  });
  ```

  ```python Example: HubSpot theme={null}
  # After call completes via webhook
  @app.route('/webhooks/call-complete', methods=['POST'])
  def handle_webhook():
      call_data = request.json
      phone = call_data['to_phone_number']
      output = json.loads(call_data.get('output_parameters', '{}'))
      
      # Update HubSpot contact
      hubspot.contacts.update(phone, {
          'last_call_date': call_data['end_time'],
          'appointment_scheduled': output.get('appointment_scheduled'),
          'call_transcription': call_data.get('transcription')
      })
      
      return jsonify({'received': True}), 200
  ```
</CodeGroup>

### E-commerce Integration

Trigger calls based on order events:

```javascript theme={null}
// When new order is placed
app.post('/webhooks/new-order', async (req, res) => {
  const { customer_phone, order_id } = req.body;
  
  // Make confirmation call
  await fetch('https://api.call24x7.ai/outbound_call', {
    method: 'POST',
    headers: {
      'Authorization': `Bearer ${process.env.CALL24X7_API_KEY}`,
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      to_phone_number: customer_phone,
      agent_id: 'order-confirmation-agent',
      input_parameters: JSON.stringify({ order_id }),
      webhook_url: 'https://your-app.com/webhooks/call-complete'
    })
  });
  
  res.status(200).json({ success: true });
});
```

### Support Ticket Integration

Handle support tickets with phone calls:

```javascript theme={null}
// When high-priority ticket is created
app.post('/webhooks/new-ticket', async (req, res) => {
  const { ticket_id, customer_phone, priority } = req.body;
  
  if (priority === 'high') {
    // Call customer immediately
    await call24x7.makeCall({
      to_phone_number: customer_phone,
      agent_id: 'support-agent',
      input_parameters: JSON.stringify({ ticket_id }),
      webhook_url: 'https://your-app.com/webhooks/call-complete'
    });
  }
  
  res.status(200).json({ received: true });
});
```

### Calendar Integration

Schedule and confirm appointments:

```javascript theme={null}
// Sync appointments with calendar
app.post('/webhooks/appointment-created', async (req, res) => {
  const { appointment_date, customer_phone, customer_name } = req.body;
  
  // Make reminder call
  await call24x7.makeCall({
    to_phone_number: customer_phone,
    agent_id: 'appointment-reminder-agent',
    input_parameters: JSON.stringify({
      appointment_date,
      customer_name
    })
  });
  
  res.status(200).json({ success: true });
});
```

## Integration Patterns

### Event-Driven Integration

Trigger calls based on events:

1. **Event occurs** (e.g., new order, ticket created)
2. **Webhook received** by your application
3. **Call initiated** via Call24x7.AI API
4. **Call completes** and webhook sent
5. **Data synced** with your systems

### Scheduled Integration

Make calls on a schedule:

```javascript theme={null}
// Cron job to make daily reminder calls
cron.schedule('0 9 * * *', async () => {
  const appointments = await getTodayAppointments();
  
  for (const appointment of appointments) {
    await call24x7.makeCall({
      to_phone_number: appointment.phone,
      agent_id: 'reminder-agent',
      input_parameters: JSON.stringify({
        appointment_time: appointment.time
      })
    });
  }
});
```

### Two-Way Sync

Sync data in both directions:

1. **Your system → Call24x7.AI**: Send customer data when making calls
2. **Call24x7.AI → Your system**: Receive call results via webhooks

## Webhook Integration

Use webhooks to integrate call results:

```javascript theme={null}
app.post('/webhooks/call-complete', async (req, res) => {
  const callData = req.body;
  
  // Update multiple systems
  await Promise.all([
    updateCRM(callData),
    updateAnalytics(callData),
    sendNotification(callData),
    logCall(callData)
  ]);
  
  res.status(200).json({ received: true });
});
```

## Authentication in Integrations

### API Key Management

Store API keys securely:

<CodeGroup>
  ```bash Environment Variables theme={null}
  export CALL24X7_API_KEY=sk_live_...
  ```

  ```javascript Node.js theme={null}
  const apiKey = process.env.CALL24X7_API_KEY;
  ```

  ```python Python theme={null}
  import os
  api_key = os.getenv('CALL24X7_API_KEY')
  ```
</CodeGroup>

### OAuth Integration

For third-party integrations, use OAuth when available.

## Error Handling

Implement robust error handling:

```javascript theme={null}
async function makeCallWithRetry(params, maxRetries = 3) {
  for (let i = 0; i < maxRetries; i++) {
    try {
      const response = await call24x7.makeCall(params);
      return response;
    } catch (error) {
      if (i === maxRetries - 1) throw error;
      await sleep(1000 * (i + 1)); // Exponential backoff
    }
  }
}
```

## Best Practices

1. **Idempotency**: Handle duplicate events gracefully
2. **Error Handling**: Implement retry logic and error recovery
3. **Rate Limiting**: Respect API rate limits
4. **Logging**: Log all integration activities
5. **Testing**: Test integrations thoroughly before production
6. **Monitoring**: Monitor integration health and performance

## Integration Examples

<CardGroup cols={2}>
  <Card title="Zapier" icon="zap" href="/no-code">
    Connect with 5000+ apps via Zapier
  </Card>

  <Card title="Make.com" icon="puzzle" href="/no-code">
    Build complex automation workflows
  </Card>

  <Card title="Salesforce" icon="cloud">
    Sync call data with Salesforce CRM
  </Card>

  <Card title="HubSpot" icon="database">
    Integrate with HubSpot for marketing automation
  </Card>
</CardGroup>

## Support

For integration help:

* Check the [API Reference](/api-reference)
* Review the [No-Code Integration Guide](/no-code)
* Visit our [Help Center](https://manage.call24x7.ai)
* Contact support: [support@call24x7.ai](mailto:support@call24x7.ai)