Skip to main content

​
Overview

Call24x7.AI can be integrated with a wide variety of tools and platforms to automate workflows and sync data. This guide covers common integration patterns and examples.

​
Integration Methods

​
REST API

The primary integration method is through our REST API:
  • Direct API calls: Make HTTP requests to Call24x7.AI endpoints
  • SDKs: Use language-specific SDKs (when available)
  • Webhooks: Receive call completion notifications

​
No-Code Platforms

Integrate without writing code:
  • Zapier: Connect Call24x7.AI with 5000+ apps
  • Make.com: Build complex automation workflows
  • See the No-Code Integration Guide for details

​
Common Integrations

​
CRM Integration

Sync call data with your CRM: 
// After call completes via webhook
app.post('/webhooks/call-complete', async (req, res) => {
  const { to_phone_number, output_parameters } = req.body;
  const data = JSON.parse(output_parameters || '{}');
  
  // Update Salesforce contact
  await salesforce.updateContact(to_phone_number, {
    LastCallDate: new Date(),
    AppointmentScheduled: data.appointment_scheduled,
    CallNotes: data.notes
  });
  
  res.status(200).json({ received: true });
});

​
E-commerce Integration

Trigger calls based on order events: 
// When new order is placed
app.post('/webhooks/new-order', async (req, res) => {
  const { customer_phone, order_id } = req.body;
  
  // Make confirmation call
  await fetch('https://api.call24x7.ai/outbound_call', {
    method: 'POST',
    headers: {
      'Authorization': `Bearer ${process.env.CALL24X7_API_KEY}`,
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      to_phone_number: customer_phone,
      agent_id: 'order-confirmation-agent',
      input_parameters: JSON.stringify({ order_id }),
      webhook_url: 'https://your-app.com/webhooks/call-complete'
    })
  });
  
  res.status(200).json({ success: true });
});

​
Support Ticket Integration

Handle support tickets with phone calls: 
// When high-priority ticket is created
app.post('/webhooks/new-ticket', async (req, res) => {
  const { ticket_id, customer_phone, priority } = req.body;
  
  if (priority === 'high') {
    // Call customer immediately
    await call24x7.makeCall({
      to_phone_number: customer_phone,
      agent_id: 'support-agent',
      input_parameters: JSON.stringify({ ticket_id }),
      webhook_url: 'https://your-app.com/webhooks/call-complete'
    });
  }
  
  res.status(200).json({ received: true });
});

​
Calendar Integration

Schedule and confirm appointments: 
// Sync appointments with calendar
app.post('/webhooks/appointment-created', async (req, res) => {
  const { appointment_date, customer_phone, customer_name } = req.body;
  
  // Make reminder call
  await call24x7.makeCall({
    to_phone_number: customer_phone,
    agent_id: 'appointment-reminder-agent',
    input_parameters: JSON.stringify({
      appointment_date,
      customer_name
    })
  });
  
  res.status(200).json({ success: true });
});

​
Integration Patterns

​
Event-Driven Integration

Trigger calls based on events:
  1. Event occurs (e.g., new order, ticket created)
  2. Webhook received by your application
  3. Call initiated via Call24x7.AI API
  4. Call completes and webhook sent
  5. Data synced with your systems

​
Scheduled Integration

Make calls on a schedule: 
// Cron job to make daily reminder calls
cron.schedule('0 9 * * *', async () => {
  const appointments = await getTodayAppointments();
  
  for (const appointment of appointments) {
    await call24x7.makeCall({
      to_phone_number: appointment.phone,
      agent_id: 'reminder-agent',
      input_parameters: JSON.stringify({
        appointment_time: appointment.time
      })
    });
  }
});

​
Two-Way Sync

Sync data in both directions:
  1. Your system → Call24x7.AI: Send customer data when making calls
  2. Call24x7.AI → Your system: Receive call results via webhooks

​
Webhook Integration

Use webhooks to integrate call results: 
app.post('/webhooks/call-complete', async (req, res) => {
  const callData = req.body;
  
  // Update multiple systems
  await Promise.all([
    updateCRM(callData),
    updateAnalytics(callData),
    sendNotification(callData),
    logCall(callData)
  ]);
  
  res.status(200).json({ received: true });
});

​
Authentication in Integrations

​
API Key Management

Store API keys securely: 
export CALL24X7_API_KEY=sk_live_...

​
OAuth Integration

For third-party integrations, use OAuth when available.

​
Error Handling

Implement robust error handling: 
async function makeCallWithRetry(params, maxRetries = 3) {
  for (let i = 0; i < maxRetries; i++) {
    try {
      const response = await call24x7.makeCall(params);
      return response;
    } catch (error) {
      if (i === maxRetries - 1) throw error;
      await sleep(1000 * (i + 1)); // Exponential backoff
    }
  }
}

​
Best Practices

  1. Idempotency: Handle duplicate events gracefully
  2. Error Handling: Implement retry logic and error recovery
  3. Rate Limiting: Respect API rate limits
  4. Logging: Log all integration activities
  5. Testing: Test integrations thoroughly before production
  6. Monitoring: Monitor integration health and performance

​
Integration Examples

Zapier

Connect with 5000+ apps via Zapier

Make.com

Build complex automation workflows

Salesforce

Sync call data with Salesforce CRM

HubSpot

Integrate with HubSpot for marketing automation

​
Support

For integration help: